Delivery & Setup

How It Works

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Choose — Browse collections or request a custom design.

Delivery & Setup — We deliver and place your florals with care.

Enjoy — Sit back and celebrate.

Return — We handle retrieval.

Service Area

We serve Central Florida, including:

  • Volusia County
  • Orange County
  • Seminole County
  • Surrounding communities

Travel is available beyond our standard area. Locations outside 25 miles are subject to a travel charge of $2.00 per mile, quoted before booking. Destination and multi-day events are quoted individually.

Delivery Fees

Delivery, setup, and pickup are billed as $125. Fees depend on distance, item volume, venue access, and time of day. Your quote includes the full delivery figure before you pay any deposit — there are no surprise charges on event day.

Scheduling

  • We confirm a delivery window, not an exact minute
  • Windows are typically 5 hours wide
  • Setup is generally scheduled 3 hours before guest arrival
  • Pickup occurs same night / next business day, confirmed in writing before your event

What We Need From You

Provide these at least 7 days before your event:

  • Complete venue name and street address
  • Venue contact person and phone number
  • Load-in instructions, gate codes, elevator access, and parking directions
  • Confirmed setup and pickup windows approved by your venue
  • A floor plan or placement instructions if arrangements go in specific locations

What We Need From You

Incomplete venue information is the single most common cause of delivery delays. We cannot be held responsible for delays caused by missing access details

Venue Access Requirements

  • Someone must be present to receive the delivery
  • The setup area must be clear, safe, and ready when we arrive

  • Ground-level or elevator access is required; we do not carry heavy stands or pillars up

    multiple flights of stairs without prior arrangement

  • If our team arrives and cannot access the venue, waits beyond 30 minutes, or the space is

    not ready, a wait fee or redelivery fee applies

What We Set Up

  • Centerpieces placed on tables per your layout
  • Aisle markers, chair, and pew florals installed
  • Arches and backdrops assembled and stabilized
  • Pillars, floral stands, and columns positioned
  • Welcome garden boxes and signage staged
  • Bud vases distributed per your plan

What We Do Not Do

  • Move, hang, or affix items to venue walls, ceilings, or structures
  • Provide tables, linens, chairs, lighting, or non-floral décor• Rearrange arrangements after setup is complete and our team has departed
  • Remain on site during your event

Returns

Once setup is complete, the items are in your care until pickup.

  • Leave arrangements in the location where they were placed
  • Do not disassemble, box, or relocate items unless we instruct you to
  • Ensure the venue permits our pickup access at the confirmed time
  • If items are not accessible at the scheduled pickup, a second-trip fee applies

If your venue requires items removed the same night and no one is available, notify us before the event. We will arrange a same-night pickup for an additional fee.

Weather

We monitor Florida weather closely. If conditions make delivery or setup unsafe — hurricane, tropical storm, lightning, flooding, or an evacuation order — we will contact you immediately to reschedule or refund. See our Refund Policy for full terms.

Outdoor events: Faux florals are weather-resistant, not weatherproof. Sustained rain, standing water, and high wind cause damage. Damage from outdoor exposure is the client’s responsibility. Have a covered backup plan.

Care During Your Event

  • Keep arrangements away from open flame, candles, and heat sources
  • Prevent contact with food, beverages, and liquids
  • Do not allow guests to remove flowers or components as favors
  • Supervise children around pillars, stands, and freestanding arrangements

Choose — Browse collections or request a custom design.

Delivery & Setup — We deliver and place your florals with care.

Enjoy — Sit back and celebrate.

Return — We handle retrieval.

Ready to Book ?